Handheld 45x Illuminated Magnifying Glass

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Refunds and Returns Policy

We have a 30-day Refunds and Returns Policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@vitaleaseessentials.com Please note that returns will need to be sent to the following address:

Vitalease Essentials

56b The Crescent, Slough SL1 2LG , UK

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at: returns@vitaleaseessentials.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@vitaleaseessentials.com

Add some general information about your delivery and shipping policies.

Shipping Policy

Domestic Shipping (United Kingdom):

We are pleased to offer shipping within the United Kingdom using Royal Mail, a trusted and reliable postal service provider. All domestic orders are processed and dispatched within 1-2 business days from the date of purchase, excluding weekends and public holidays.

Standard Delivery:

• Estimated Delivery Time: 2-3 business days from dispatch.
• Shipping Cost: £3.99 (Free for orders over £50).

Please note that delivery times may vary depending on your location within the UK and any unforeseen circumstances such as adverse weather conditions or postal delays.

International Shipping:

We are delighted to offer worldwide shipping to our valued customers across the globe. All international orders are processed and dispatched within 1-2 business days from the date of purchase, excluding weekends and public holidays.

International Standard Delivery:

• Estimated Delivery Time: 5-15 business days from dispatch.
• Shipping Cost: Calculated at checkout based on the destination and weight of the package.

International Express Delivery:

• Estimated Delivery Time: 3-15 business days from dispatch.
• Shipping Cost: Calculated at checkout based on the destination and weight of the package.

Please note that international delivery times may vary depending on customs clearance procedures and any local postal service disruptions. Additional customs duties, taxes, and fees may apply depending on the destination country, and these charges are the responsibility of the customer.

Order Tracking:

For added peace of mind, all orders shipped by Royal Mail include tracking information. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor the progress of your delivery online.

Delivery Issues:

In the rare event that you encounter any issues with your delivery, please don't hesitate to contact our customer service team at [customer service email or phone number].

We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing Vitalease Essentails for your shopping needs.

We look forward to serving you!